FAQ
1. Are the prints framed?
Our prints are available framed and unframed as prints only. Please refer to the product descriptions for more details. Don’t hesitate to contact us for more information.
2. What papers are the prints printed on?
Hahnemühle Photorag- 308gr.The super matt finish of Hahnemüle Photorag makes this paper one of our most popular papers. The paper gives muted blacks with even colour reproduction, and excellent detail. The surface has minimal texture with a chalky smooth cotton feel which creates smooth color gradients.
3.What are the frames made of?
All frames are made of FSC®-certified wood. Choose between black, white or oak. With high quality glass windows. We ensure the perfect fit with printed border or a black or white window mount. We then fit the artwork ready to be hung on your walls.
4. do you offer any other kind of frames?
Yes we do Float frames and
5. Can I order a custom size print?
We have an extensive range of sizes on our website but offer custom sizing if there is a specification you can’t find here. Please contact us for bespoke pricing.
6. Do you offer discounts for orders of high quantities?
Yes, we offer discounts for orders of high quantities. Please contact us for more information and bespoke pricing.
7. Do you offer wholesale?
YES. if you are interested in selling the prints please contact us for more information.
8. Do you offer printing on Ibiza itself?
Yes, if you live on Ibiza please contact Gypsy for info for printing and framing here on island.
9. Do you offer international shipping?
We offer shipping to most countries. Shipping rates and delivery times vary depending on the destination. We work with local photo labs globally for reduced shipping times and costs, supporting our sustainability commitment.
In some cases, international orders might incur local taxes and duties. These are not included in your receipt and might be collected upon delivery.
Prices below are a rough /approx. guide to delivery costs. Sizes / Print only /
Framed will determine final price.
UK : 7-15€ | Europe : 15-23€ | USA/Canada : 40€
10. What is your return policy?
Please refer to SHIPPING / DELIVERY page.
11. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) as well as stripe for secure transactions.
12. How long will it take to receive my order?
Delivery times vary depending on your location and the product ordered. Generally, orders are processed and shipped within 1-3 business days, with delivery times ranging from 3-10 business days for standard shipping. Expedited shipping options are also available for faster delivery.
13. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email- from Shippypro- to track your package's delivery status.
possible in our printing process as well as the packaging we use to send your orders.
14. Can I cancel my Order?
Once the order is placed it is sent directly through to our printing lab for immediate production ( mostly the next day). Please contact us immediately if you think you need to cancel.
15. Can I order a Gift Card?
Yes. Please contact Gypsy Directly and she can arrange for you to have a digital or physical gift card.
16. Are your prints made using environmentally friendly materials?
Yes, we are committed to using environmentally friendly materials wherever